omnihand Store Return & Refund Policy

Return Window

At omnihand Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition—complete with any original product tags still attached and all original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

The following items cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from omnihand Store support

How to Initiate a Return

1. Send an email to our support team at service@omnihand.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, please include clear photographs of the affected items and their packaging in your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully package the item(s) to prevent damage during transit, and write the issued RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Send the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Please note that returns arriving without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. omnihand Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once omnihand Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For damage or defect claims that are approved (with valid photo evidence submitted upfront), refunds are issued within 1–2 business days of claim approval. Depending on your financial institution's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement.

Original shipping charges are non-refundable, except where the return results from an error on our part—for example, an incorrect or damaged item was sent. omnihand Store issues all refunds directly to the original payment method used at checkout. Store credit will be provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photos documenting the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item being returned is defective, was damaged in transit, or the issue stems from an error by omnihand Store, the customer bears all standard return shipping costs. For standard returns, a prepaid return shipping label is available, with a $7.95 deduction applied to your total refund amount.

For every return caused by an omnihand Store error—incorrect items, shipping damage, or items defective upon arrival—we absorb 100% of the return shipping costs, with no deductions from your refund.